Payment policy

Payment Methods

At Subtle Home, we prioritize a seamless and secure shopping experience. We provide reliable payment processing through industry-leading providers. The following payment methods are available in our website footer, on product pages, and during the checkout process.

Credit and Debit Cards

We accept major credit and debit cards for a secure and convenient transaction, including:

  • Visa

  • MasterCard

  • American Express

To complete your purchase via card:

  1. Select Credit/Debit Card at checkout.

  2. Enter your card number, expiry date, and CVV code.

  3. Provide the required billing information.

  4. Confirm your payment.

  5. You will be redirected to an order confirmation page once the transaction is finalized.

Google Pay

For a faster checkout experience, customers can utilize Google Pay.

  1. Select Google Pay at checkout.

  2. Authenticate the payment using your device’s security method (such as biometric authentication or passcode).

  3. Confirm your shipping and billing details.

  4. Once approved, you will be redirected to the Subtle Home website with your order confirmation.

Shop Pay

A fast and encrypted checkout option for returning users.

  1. Select Shop Pay at checkout.

  2. Log in to your Shop Pay account.

  3. Confirm your details and complete the transaction.

  4. You will be redirected to an order confirmation page upon success.

Currency and Pricing

All prices displayed on the Subtle Home website include applicable taxes (VAT) and are denominated in British Pounds (GBP). The price reflected at checkout is the final price you will pay.

Security and Data Protection

MARTLAZ LIMITED implements rigorous technical and organisational measures to protect your payment and personal data:

  • SSL Encryption: All payment transactions are protected using industry-standard SSL (Secure Sockets Layer) encryption technology to safeguard data during transmission.

  • Data Minimization: We do not store full card numbers, CVV codes, or complete payment credentials on our internal systems.

  • Compliance: Payment data is processed through secure, PCI-compliant infrastructures in accordance with applicable data protection and security regulations.

  • Regular Audits: Our systems are updated and reviewed regularly to maintain the highest standards of technical safeguards.

Refunds and Payment Disputes

All refunds, cancellations, and payment disputes are processed in strict accordance with our Refund Policy. For detailed information regarding eligibility, processing timelines, and specific procedures, please refer to the dedicated policy page on our website.

Contact Information

Subtle Home is dedicated to providing clear and responsive support for all our customers.

  • Trading Name: Subtle Home

  • Legal Company Name: MARTLAZ LIMITED (Trading as Subtle Home)

  • Registered Office: 35 Haslemere Drive, Ipswich, Suffolk, United Kingdom, IP4 2PP.

  • Company Number: 16614951

  • Phone: +44 7559 533949

  • Email: support@subtlehome.store

  • Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT +0).

  • Customer Support Response Time: 24 business hours during support hours (Monday to Friday).